All orders placed before 1500 weekdays will be posted first class, tracked, that day and should be with you via Royal mail the next day. We use Royal Mail as our default courier, those wanting to use other services can select them at checkout. European orders are expected to take 3-5 days and rest of the world 5-10 days.
Email us at your issue at: firstname.lastname@example.org
Wait for a reply (usually within 12 hours). We will resolve your issue with minimal fuss.
If you are unhappy for any reason we will refund you. In the case of lost parcels we will usually require you to wait 10 with Royal Mail. Other mail options are able to be dealt with the day after it's intended arrival.
Send your order to our headquarters at:
20 East Float Quay
We will pay your postal fees if used by Royal Mail and for those living in the UK only.